How to use our Support Portal
- To get access to the portal, send an email to support@unitedrobots.ai.
- You will receive login credentials to use to log in to support.unitedrobots.ai/tickets.
- After logging in, you will have two main options - viewing tickets or filing a new support ticket.
File a Support Ticket
Click on File a Support Ticket to submit an issue or question to the United Robots team. Include as much detail in the description as possible as well as screenshots or other files when applicable. You will receive an email when there is a new response to your ticket from the United Robots team.
View all tickets
You can choose to view only your own tickets, or tickets for your organization. There is an option to view All tickets, only Open tickets, or Closed, as well as search functionality. If you click on a ticket, you can see details and the last reply, and you have an option to load older messages as well. Write a response at the bottom of the page and include files/screenshots when applicable.
